Does my insurance company cover towing?
Towing is an add-on to most insurance policies. Unless you have purchased this extra coverage, you will be responsible for the towing charge. The towing from the impound yard to the auto body repair facility may be provided by your insurance company or the body shop.
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Will the towing company bill my insurance directly?
No. In most cases, you will be required to pay the towing bill and then be reimbursed if you have towing coverage.
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Can I choose the tow company and where my vehicle will be towed?
Yes, but with a few exceptions. The tow company you choose must be on the scene of the accident within 20 minutes of the call. The tow company will almost always tow your vehicle back to their own lot unless you have a prior relationship with them. They will usually not release your vehicle until the towing bill has been paid. A few auto clubs have preferred tow companies and locations where vehicles are towed.
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Where will my car be towed?
If your car is not driveable after the accident, it will be towed by the towing company that responds to the police call for car removal. Towing companies are usually called on a rotating basis for car removal so your car will be towed to the impound yard of the responding tow truck. You will be given information at the scene stating where your vehicle was taken. If you are taken by ambulance to the hospital, a police officer will usually follow up and bring the information to the hospital. If you are unsure where your vehicle was towed, call the police department for that information.
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